This course has been developed for both new and experienced line managers.
The purpose of the course is to provide learners with practical tips on how to manage difficult conversations with their employees. This will include a consideration of the underpinning theory and best practice along with an interactive group session where learners are able to practice their skills in a safe environment.
- Establishing what makes a conversation difficult and why it is important to address matters in a timely manner.
- Learning how to prepare for a difficult conversation.
- Demonstrating practically how to undertake a difficult conversation
Line managers who are new in role and experienced line managers who wish to develop their skills further.